What we collect

• Email address (so we can deliver your reviewed translation).
• The text you submit (source + AI translation), and the corrected output.
• Standard request metadata (IP, user agent, time) for abuse prevention.
• Stripe payment metadata (transaction IDs only — Stripe handles card details).

Where it goes

• AI inference is on-prem. Pre-screening runs on our own server in Singapore. Your text is never sent to OpenAI, Google, Anthropic, or any third-party AI service.
• Database hosting. Operational data (jobs, corrections, glossaries) is stored on Supabase's Singapore region (ap-southeast-1), encrypted at rest and in transit.
• Email delivery. Transactional emails are sent through Google Workspace (our `thelanguagestudio.sg` domain).
• Payments. Stripe handles all card data; we never see card numbers.

How long we keep it

• Self-service jobs: source text, AI translation, and corrected text are nullified 30 days after delivery. Job metadata (timestamps, scores, language pair) is retained for analytics.
• Enterprise / retainer clients: per-contract retention; default 90 days past delivery, or as agreed.
• Anonymised translation memory entries (used to improve future review quality for the same client) are retained indefinitely. No client emails are stored in TM.

What we don't do

• We don't sell your data, ever.
• We don't use your text to train cloud AI models.
• We don't fingerprint visitors with third-party trackers.

Your rights (PDPA)

You can request access, correction, or deletion of your data at any time by emailing privacy@thelanguagestudio.sg. We respond within 14 days.

Contact

The Language Collective LLP, Singapore. hello@thelanguagestudio.sg